Troubleshooting: Trades not copying

Quick answer

If you want the fastest diagnosis, use the in-app tool:

1. Open Copy Not Working?
2. Run quick scan

Otherwise, follow the decision tree below.

Decision tree (follow in order)

Step A — Is the connection enabled?

• IF the connection toggle is OFF (Trade Copier → connection list)
• THEN enable it and retest with a tiny trade.
• IF you have no enabled connections at all
• THEN enable one connection (or create one) before continuing.
• ELSE go to Step B.

Step B — Are both accounts connected?

Open Accounts and check the master and receiver status.

• IF either account is disconnected
• THEN reconnect it and retest.
• IF the account is MT4/MT5
• THEN confirm the EA is connected:
  • See: MT4/MT5: EA disconnected (fix checklist)
• Trades will not copy until the EA is running and connected.
• ELSE go to Step C.

Step C — What do Logs say?

Open Logs and filter to the time you tested.

• IF you see Symbol not found
• THEN go to Step D (Symbol mapping).
• IF you see Invalid volume / invalid lot size
• THEN go to Step E (Sizing / lot rules).
• IF you see Insufficient margin / not enough funds
• THEN go to Step F (Margin).
• IF you see Market closed
• THEN wait for market hours or test on another symbol.
• IF you see no receiver activity at all (no copy attempt)
• THEN re-check Steps A and B, then run Copy Not Working? → quick scan.

Step D — Symbol mapping (very common)

Different brokers/platforms use different symbol names.

Examples:

• GOLD → XAUUSD
• US30 → DJ30
• NAS100 → USTEC

Fix:

1. Open Trade Copier
2. Open the connection’s Symbol Mapping
3. Map master symbol → receiver symbol
4. Save and retest

See: Trade Copier: Symbol mapping (what it is + common mappings)

Step E — Order rejected (invalid volume / lot size)

This means the receiver broker rejected the calculated lot size.

Fix:

1. Reduce sizing on the connection (try Fixed Lots with a small value like 0.01)
2. Retest

See: Troubleshooting: Order rejected (invalid volume / lot size)

Step F — Insufficient margin / not enough funds

Fix:

1. Reduce sizing on the connection
2. Free up margin on the receiver (close other trades / reduce exposure)
3. Retest

See: Troubleshooting: Insufficient margin / not enough funds

If it still doesn’t copy (Escalate)

Use the in-app support flow (recommended):

1. Open Copy Not Working?
2. Run quick scan
3. Click Open support ticket
4. Add: - What you expected vs what happened - Example symbol(s) - Approx time (and timezone)

This includes diagnostics + last 24h logs automatically.

This article is auto-synced from the Danetrades Copier knowledge base. If something is outdated, please contact support.