Copy Not Working?: What it checks and how to interpret results

Quick answer

Use Copy Not Working? when copying fails and you want a fast diagnosis + a support-ready bundle.

1. Open Copy Not Working?
2. Run quick scan
3. Fix the flagged issues (symbol mapping, EA disconnected, tunnel down, etc.)
4. If needed, create a support ticket (bundle auto-attached)

What the quick scan checks

• Whether you have any enabled connections
• Whether symbol mapping is incomplete
• MT4/MT5 EA connection status (if applicable)
• Telegram stream status (if applicable)
• TradingView tunnel status (if applicable)
• Exports recent logs for support

How to interpret common findings

"Connections are disabled"

• Enable at least one connection in Trade Copier.

"Symbol mapping needs review"

• Open Symbol Mapping for the connection and map missing symbols.

"MT EA connection issue"

• Fix MT4/MT5 EA connection (AutoTrading, WebRequest, EA attached).

"TradingView tunnel not running"

• Start/refresh tunnel and update TradingView alert URLs if needed.

"Telegram stream not running"

• Reconnect Telegram and verify channel access and parsing settings.

When to run the deeper scan

Use deeper scan if the quick scan doesn’t reveal the issue. It pulls more backend log context to help identify patterns.

This article is auto-synced from the Danetrades Copier knowledge base. If something is outdated, please contact support.