Logs: How to export the right time window

Quick answer

When support asks for logs, export the window that includes the problem.

1. Open Logs
2. Set the time range (usually last 24h)
3. Filter to the relevant account/connection if possible
4. Click Export (CSV or JSON, whichever support requests)

Symptoms (when you need this)

• You need to send logs to support
• You want to keep records of an incident

Best practices

• Export immediately after the issue (before logs roll off)
• Include 5–10 minutes before and after the event
• Include the exact time and timezone in your message

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