Symptom: Duplicates / repeated orders

Quick answer

Duplicates usually happen when the signal source or platform sends repeated events, or when connections overlap.

1. Check whether you have multiple connections targeting the same receiver
2. Check Logs for repeated identical events close together
3. Reduce duplicate signal sources (Telegram + TradingView + manual) for the same strategy

Symptoms

• Receiver opens the same trade multiple times
• Multiple identical orders appear within seconds

Most common causes

• Two connections copy the same master to the same receiver
• Signal source sends duplicates (common with webhooks/providers)
• You retried manually and created multiple entries

Fix steps

1. Open Trade Copier and ensure you don’t have overlapping connections
2. If using TradingView, ensure only one alert fires per trade action
3. If using Telegram, ensure your keyword rules don’t interpret commentary as multiple signals

Verify it worked

1. Trigger one test signal / place one test trade
2. Confirm only one receiver order appears

If it still happens (Escalate)

Open a support ticket and include:

• The master/receiver connection names
• The time of duplicate orders (timezone)
• Exported Logs (24h) showing the duplicate events

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