Error: Symbol not found

Quick answer

"Symbol not found" means the receiver broker does not recognize the symbol name.

1. Open the connection’s Symbol Mapping
2. Map master symbol → receiver symbol
3. Retest

Symptoms

• Logs show Symbol not found
• Trades are skipped or rejected for specific symbols only

Most common causes

• Receiver uses a different symbol name (e.g., GOLD vs XAUUSD)
• Receiver uses suffix/prefix (e.g., EURUSDm)

Fix steps

1. Open Trade Copier
2. Open the connection’s Symbol Mapping
3. Map the symbol
4. Save

Verify it worked

1. Place a tiny test trade on that symbol
2. Check Logs for a green copied event

If it still doesn’t work (Escalate)

Open a support ticket and include:

• Master symbol name
• Receiver platform and broker name
• Screenshot of receiver symbol list (if possible)

This article is auto-synced from the Danetrades Copier knowledge base. If something is outdated, please contact support.