License error: Licensing server unavailable (database connection failed)

Quick answer

This is usually temporary.

1. Wait a few minutes
2. Try activation again

Symptoms

• “Database connection failed”
• “Subscription check failed”
• Activation works sometimes, then fails

Most common causes

• Licensing server maintenance/outage
• Temporary connectivity issue

Fix steps

1. Try again in 2–5 minutes
2. If you are on a restrictive network, try from a different connection

If it persists (Escalate)

Send:

• Time window you tried (timezone)
• Screenshot of the message

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