License error: Login failed (check credentials)

Quick answer

The app uses your Danetrades.com login credentials.

If login fails:

1. Confirm your email/password works on Danetrades.com
2. In the app, type the password manually (avoid auto-fill)
3. Try again

Symptoms

• “Failed to retrieve username. Check your credentials.”
• “Login failed”
• You get returned to the License page after trying to activate

Most common causes

• Wrong email/password
• Password copied with hidden characters (auto-fill)
• Special characters in password not copied correctly

Fix steps

1. Re-type your password manually in the app
2. Ensure there are no trailing spaces
3. Try again

If it still fails (Escalate)

Provide:

• The exact message on the License page
• Whether your password contains special characters

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